All Products Backed by our Lifetime Guarantee
All Products Backed by our Lifetime Guarantee
100 Day Easy Returns
100 Day Easy Returns
Carbon Positive + B-Corp Certified®
Carbon Positive + B-Corp Certified®
Supporting evey item's natural life.
Ours is a simple mantra: creating products that stand the test of time. Things that remain steadfast on your journey through life. Fewer things, that can be used in endless ways, to work in any environment, for wherever #thejourneycalls. Ommmmm.
We’re resolute in this promise, and we stand by everything we make with our Lifetime Warranty. It means that any defect in materials or workpersonship across the reasonable lifetime of a product is on us. We’ll fix or replace it. And even though it doesn’t cover damage caused by neglect, improper care, accidents, or normal wear and tear like scuffs/scratches, abrasions, faded colours, or minor denting, we’re on-hand to help you nurse it back to life.
Australia:
FREE Standard Carbon Neutral Shipping on orders above $250 (2-4 Business Days)
$13.50 for orders under $250
$22.50 Express Shipping (1-2 Business Days via StarTrack Expres)
New Zealand:
$25AUD DHL Express (2-3 Business Days)
Rest of World:
$25USD Flat Rate Shipping via DHL Express (3-4 Business Days)
Individual countries and their local authority are subject to change. Import taxes and fees are completely out of our control and must be paid by the recipient.
Delivery on your terms– receive status alerts and manage your deliveries with flexible options, including choice of day and time, no signature, and collect at a nearby service point.
Returns & Exchanges
Making you happy makes us happy. So if you're not satisfied with your item, we’ll gladly take it back within 100 days if it is unworn and undamaged (a try on is cool, a sweaty hike is less cool).
How long 'til you ship my order?
We’re usually up with the sun. Get your order in before 12PM AEST, and we’ll ship the same day. We’re also human, so during peak times, please add up to 2-3 business days.
Where does my order ship from?
All orders are shipped from our warehouse in the jungles of Coolum Beach, Australia. You get tracking information once your order enters the big wide world. If you’re having problems tracking your package, let us know and our carrier pigeons will help locate it.
Does Zorali have a real shop?Nope, just an internet one. At this stage, our warehouse has no cellar door and local pickup is not available. To meet IRL, we’d love to see you at one of our meet ups or events.
I have a question, what should I do?
Get in touch! Drop us an email at hello@zorali.com — we’re within cooee 10AM to 5PM Melbourne time. Otherwise we’ll ping you back mañana.
I love the retro style! Could have sized down but it’s super comfy in a slightly bigger size and easy to layer on top of any jumper or long sleeve. Cut out the breeze so well and I stayed warm and toasty!
super stiff and crunchy vest, sticks off in all the wrong places and feels like there is cardboard sewn into the body. Tight around the hips and way to big on top. Stiff and weird. I am a slim sz 8 and look like 7 months pregnant. totally disappointed after reading the other reviews
Thank you for taking the time to share your feedback with us. Your comments have been forwarded to our product development team, who will review them carefully and consider them in future updates.
I love my vest. It’s warm, smart and so different to what’s on the market. Zorali is a terrific company whose service is excellent.
Great vest! Comfortable and cosy
Love the material and workmanship but disappointed with the sizing. Much smaller than Kathmandu of the same size
We stand by everything we make with our Lifetime Warranty. It means that any defect in materials or workpersonship across the reasonable lifetime of a product is on us. We’ll fix or replace it. And even though it doesn’t cover damage caused by neglect, improper care, accidents, or normal wear and tear like scuffs/scratches, abrasions, faded colours, or minor denting, we’re on-hand to help you nurse it back to life.
We’re usually up with the sun. Get your order in before 12PM AEST, and we’ll ship the same day. We’re also human, so during peak times or promotions, please add up to 2-3 business days.
All orders are shipped from our warehouse in the jungles of Coolum, QLD Australia. You get tracking information once your order enters the big wide world. If you’re having problems tracking your package, let us know and our carrier pigeons will help locate it.
We plant one tree for each product sold through our reforestation partners.
If you're not satisfied with your item, we’ll gladly take it back within 100 days if it is unworn and undamaged.
