All Products Backed by our Lifetime Guarantee
All Products Backed by our Lifetime Guarantee
100 Day Easy Returns
100 Day Easy Returns
Carbon Positive + B-Corp Certified®
Carbon Positive + B-Corp Certified®
Supporting evey item's natural life.
Ours is a simple mantra: creating products that stand the test of time. Things that remain steadfast on your journey through life. Fewer things, that can be used in endless ways, to work in any environment, for wherever #thejourneycalls. Ommmmm.
We’re resolute in this promise, and we stand by everything we make with our Lifetime Warranty. It means that any defect in materials or workpersonship across the reasonable lifetime of a product is on us. We’ll fix or replace it. And even though it doesn’t cover damage caused by neglect, improper care, accidents, or normal wear and tear like scuffs/scratches, abrasions, faded colours, or minor denting, we’re on-hand to help you nurse it back to life.
Australia:
FREE Standard Carbon Neutral Shipping on orders above $250 (2-4 Business Days)
$13.50 for orders under $250
$22.50 Express Shipping (1-2 Business Days via StarTrack Expres)
New Zealand:
$25AUD DHL Express (2-3 Business Days)
Rest of World:
$25USD Flat Rate Shipping via DHL Express (3-4 Business Days)
Individual countries and their local authority are subject to change. Import taxes and fees are completely out of our control and must be paid by the recipient.
Delivery on your terms– receive status alerts and manage your deliveries with flexible options, including choice of day and time, no signature, and collect at a nearby service point.
Returns & Exchanges
Making you happy makes us happy. So if you're not satisfied with your item, we’ll gladly take it back within 100 days if it is unworn and undamaged (a try on is cool, a sweaty hike is less cool).
How long 'til you ship my order?
We’re usually up with the sun. Get your order in before 12PM AEST, and we’ll ship the same day. We’re also human, so during peak times, please add up to 2-3 business days.
Where does my order ship from?
All orders are shipped from our warehouse in the jungles of Coolum Beach, Australia. You get tracking information once your order enters the big wide world. If you’re having problems tracking your package, let us know and our carrier pigeons will help locate it.
Does Zorali have a real shop?Nope, just an internet one. At this stage, our warehouse has no cellar door and local pickup is not available. To meet IRL, we’d love to see you at one of our meet ups or events.
I have a question, what should I do?
Get in touch! Drop us an email at hello@zorali.com — we’re within cooee 10AM to 5PM Melbourne time. Otherwise we’ll ping you back mañana.
We stand by everything we make with our Lifetime Warranty. It means that any defect in materials or workpersonship across the reasonable lifetime of a product is on us. We’ll fix or replace it. And even though it doesn’t cover damage caused by neglect, improper care, accidents, or normal wear and tear like scuffs/scratches, abrasions, faded colours, or minor denting, we’re on-hand to help you nurse it back to life.
We’re usually up with the sun. Get your order in before 12PM AEST, and we’ll ship the same day. We’re also human, so during peak times or promotions, please add up to 2-3 business days.
All orders are shipped from our warehouse in the jungles of Coolum, QLD Australia. You get tracking information once your order enters the big wide world. If you’re having problems tracking your package, let us know and our carrier pigeons will help locate it.
We plant one tree for each product sold through our reforestation partners.
If you're not satisfied with your item, we’ll gladly take it back within 100 days if it is unworn and undamaged.
