Supporting evey item's natural life. Ours is a simple mantra: creating products that stand the test of time. Things that remain steadfast on your journey through life. Fewer things, that can be used in endless ways, to work in any environment, for wherever #thejourneycalls. Ommmmm.
We’re resolute in this promise, and we stand by everything we make with our Lifetime Warranty. It means that any defect in materials or workpersonship across the reasonable lifetime of a product is on us. We’ll fix or replace it. And even though it doesn’t cover damage caused by neglect, improper care, accidents, or normal wear and tear like scuffs/scratches, abrasions, faded colours, or minor denting, we’re on-hand to help you nurse it back to life.
SHIPPING & RETURNS
Australia: FREE Carbon Neutral Shipping Over $250 (3-7 Business Days via Australia Post) $12.50 for orders under $250
$20 Express Shipping (1-2 Business Days via StarTrack Expres)
New Zealand: $20AUD Standard Shipping via Australia Post (1-2 Weeks) $50AUD Premium Delivery via DHL Express (4-7 Business Days)
Canada & United States: $30AUD Standard Shipping via Australia Post (14-21 Business Days) $60AUD Premium Delivery via DHL Express (4-7 Business Days)
United Kingdom: $30AUD Standard Shipping via Australia Post (14-21 Business Days) $50AUD Premium Delivery via DHL Express (4-7 Business Days)
Europe: $30AUD Standard Shipping via Australia Post (14-21 Business Days) $60AUD Premium Delivery via DHL Express (4-7 Business Days)
Hong Kong & Singapore: $30AUD Standard Shipping via Australia Post (14-21 Business Days) $60AUD Premium Delivery via DHL Express (4-7 Business Days)
Rest of World: $40AUD Standard Shipping via Australia Post (14-21 Business Days) $70AUD Premium Delivery via DHL Express (4-7 Business Days)
Returns & Exchanges Making you happy makes us happy. So if you're not satisfied with your item, we’ll gladly take it back within 100 days if it is unworn and undamaged (a try on is cool, a sweaty hike is less cool).
FAQ'S
How long 'til you ship my order? We’re usually up with the sun. Get your order in before 11AM Melbourne time, and we’ll ship the same day. We’re also human, so during peak times, please add up to 2-3 business days. Where does my order ship from? All orders are shipped from our warehouse in the (urban) jungles of Melbourne, Australia. You get tracking information once your order enters the big wide world. If you’re having problems tracking your package, let us know and our carrier pigeons will help locate it. Does Zorali have a real shop? Nope, just an internet one. At this stage, our warehouse has no cellar door and local pickup is not available. To meet IRL, we’d love to see you at one of our meet ups or events.
I have a question, what should I do? Get in touch! Drop us an email at hello@zorali.com — we’re within cooee 9AM to 5PM Melbourne time. Otherwise we’ll ping you back mañana.
