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AUSTRALIA

Free Standard Shipping* - Arrives in 2-5 business days
Free standard shipping for ALL ORDERS OVER $80. A flat rate of $10 will be charged for all orders under $80. Please choose standard shipping whenever possible for the least environmental impact.

Express Shipping - Arrives in 1-2 business days
If you need your gear quick, we do offer express shipping. The express shipping fee will be automatically calculated at the checkout based on weight and location.

Orders received before 1pm will be dispatched on the same (business) day.

INTERNATIONAL

International customers may be liable to pay inbound duties and taxes which your local customs authority deems appropriate based on the sale value. This cost is separate to the product and shipping cost and is the sole responsibility of the buyer.

TRACKING INFO

Once your order has been picked up from our warehouse, you'll receive an email with tracking information. 

All orders are shipped with an Authority to Leave – These give the courier the right to leave your order somewhere safe on the premises if you are not home at time of delivery.

RETURNS

Take the stress out of purchasing online with FREE RETURNS for all Australian customers.

When you're happy, we're happy! 
So if you are unsatisfied with your item, we will happily accept it back if it has not been worn and still has tags attached.

For returns and refunds on unused items within Australia, please visit our Returns Portal. 

For any returns outside of Australia, please contact hello@zorali.com.

REPAIRS

Creating products that stand the test of time and remain steadfast on your journey to who you are becoming is our goal. We believe in everything we make, and all of our products are backed by our Steadfast Guarantee. So if you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to us for a repair, replacement or refund.

Our Steadfast Guarantee covers defects in materials and workmanship across the lifetime of a product. It does not cover any damage caused by neglect, improper care, accidents, or normal wear and tear. 

To submit a warranty claim, please email hello@zorali.com.

We endeavour to have repairs completed within 30 business days. 

For more information, head to Repair, Reuse, Recycle.