GIVE THE GIFT OF ADVENTURE
Gifts (and good times) for every outdoorsy type.
10 trees (& tree hugs) planted for every item gifted.
Can't decide? Let them choose instead.
FAQs
The modern world can be a confusing place. Got a question about orders, shipping, returns or cancellations? Drop us a line at hello@zorali.com. Or browse below for a real-time response to our most-asked questions.
When is the Christmas Cut Off for 2020?
We’re working hard to deliver your order as safely and quickly as possible. Delivery for Christmas could take longer this year as we manage the impacts of COVID-19 and high demand. Please see below dates to have your order placed by to ensure it arrives before Christmas.
- AU Metro: Place your order by 11am, 18th December
- AU Regional: Place your order by 11am, 16th December
- New Zealand: Place your order by 11am, 14th December
- United Kingdom: Place your order by midnight, 10th December
- United States: Place your order by midnight, 10th December
- Canada: Place your order by midnight, 10th December
- Europe: Place your order by midnight, 9th December
How long ’til you ship my order?
We’re usually up with the sun. Get your order in before 11AM Melbourne time, and we’ll ship the same day. We’re also human, so during peak times or promotions, please add 1-2 business days.
Where does my order ship from?
All orders are shipped from our warehouse in the (urban) jungles of Melbourne, Australia. You get tracking information once your order enters the big wide world. If you’re having problems tracking your package, let us know and our carrier pigeons will help locate it.
Does Zorali have a real shop?
Nope, just an internet one. At this stage, our warehouse has no cellar door and local pickup is not available. To meet IRL, we’d love to see you at one of our meet ups or events.
I have a question about my order, what should I do?
Get in touch! Drop us an email at hello@zorali.com — we’re within cooee 9AM to 5PM Melbourne time. Otherwise we’ll ping you back mañana.
Help! Can I change or cancel my order?
We’re generally pretty quick to ship (like we said… morning people), but we’ll do our best to help you with any changes or cancellations before your Zorali products begin their journey to you. Send us a note at hello@zorali.com as soon as possible, and use BOLD CAPS and 🔥 emojis 😱 to grab our attention 💁.