WHAT’S THE FASTEST WAY TO CHECK OUT?

Make sure your details are ready to roll. Double-check your sizes, shipping address, and payment info before the sale starts. That will make checkout a breeze once the deals go live.

CAN I ADD TO CART BEFORE THE SALE STARTS?

Nope. Once the sale begins, carts are automatically cleared so everyone gets a fair shot.

CAN I CHANGE MY ORDER ONCE IT’S BEEN PLACED?

During our sale period, we can’t make any changes or cancellations after your order is placed. Things move fast and our warehouse team works around the clock, so please review everything carefully before checking out.

CAN I CHANGE MY ADDRESS AFTER ORDERING?

Unfortunately not. Once your order hits our system, we can’t guarantee edits before dispatch. Please check your address carefully before confirming your order. If you’ve already received your tracking, you can try contacting the courier directly to request a redirection.

CAN I RETURN SALE ITEMS?

Yes, but only for Zorali Credit. We’re unable to offer refunds on sale items, but you can exchange or receive store credit to use anytime online.

WHY HASN’T MY ORDER BEEN SENT YET?

Our team is packing orders as fast as humanly possible with plenty of coffee. During big sales, dispatch times can take a little longer than usual. Any expected delays will be noted on our website. Thanks for your patience while we get your gear on its way.

CAN I USE DISCOUNT CODES DURING THE SALE?

Not this time. All products are already heavily discounted, so discount codes won’t apply during the sale period.

CAN I BE RUDE TO CUSTOMER SERVICE?

Let’s keep it friendly out there. Our customer crew are the kind of people you’d want on your campsite; helpful, patient, and great at solving problems. Be kind and they’ll make sure your gear finds its way home.