FAQ
Which plan is right for me?
Which plan is right for me?
Our Hobby plan is for personal, non-commercial use. Pro is for small teams with moderate bandwidth and collaboration requirements. Enterprise is for teams seeking greater performance, collaboration, and security. Contact our sales team to learn more.
Do you offer custom invoicing?
Do you offer custom invoicing?
Yes, we offer custom invoicing for Enterprise customers. Contact our sales team to learn more.
What are the limits for each plan?
What are the limits for each plan?
Our limits are listed here. Additionally, check out our Fair Use Policy.
I went over my limits. What can I do?
I went over my limits. What can I do?
We are glad you are growing and scaling with Us! Please contact us to discuss your resource requirements and we can customize a plan for your team.
I have a Hobby account, how do I upgrade to a paid plan?
I have a Hobby account, how do I upgrade to a paid plan?
Thanks for continuing to use us! Follow this guide to transfer your project to a team.
Is there a limit to how many teams I can have?
Is there a limit to how many teams I can have?
No, there is not a limit.
I want to transfer a domain name to us. Is there a fee?
I want to transfer a domain name to us. Is there a fee?
Potentially. Transfer fees are dependent on the TLD and the domain renewal fee. The domain-transfer workflow will alert you of fees before initiating transfer.
What are the limits for each plan?
What are the limits for each plan?
Our limits are listed here. Additionally, check out our Fair Use Policy.
I went over my limits. What can I do?
I went over my limits. What can I do?
We are glad you are growing and scaling with Us! Please contact us to discuss your resource requirements and we can customize a plan for your team.
I have a Hobby account, how do I upgrade to a paid plan?
I have a Hobby account, how do I upgrade to a paid plan?
Thanks for continuing to use us! Follow this guide to transfer your project to a team.
Is there a limit to how many teams I can have?
Is there a limit to how many teams I can have?
No, there is not a limit.
I want to transfer a domain name to us. Is there a fee?
I want to transfer a domain name to us. Is there a fee?
Potentially. Transfer fees are dependent on the TLD and the domain renewal fee. The domain-transfer workflow will alert you of fees before initiating transfer.
Shipping & Returns
FREE Standard Carbon Neutral Shipping on orders above $250 (2-4 Business Days) $13.50 for orders under $250
$22.50 Express Shipping (1-2 Business Days via AusPost Express)
International:
Country | Currency |
Transit Time (Business Days After Order Ships) |
Express Shipping Fee | Duty & Sales Tax |
Pre-Paid Express Returns Fees (Self Postage Is Available At Own Cost) |
United States | USD | 3-5 | $20 or free on orders $190+ | Partially included | $25 |
New Zealand | NZD | 3-5 | $20 or free on orders $240+ | Included | $25 |
Canada | CAD | 3-5 | $25 or free on orders $250+ | Partially included | $30 |
Singapore | SGD | 3-5 | $25 or free on orders $230+ | Included | $30 |
United Kingdom | GBP | 3-5 | £20 or free on orders £160+ | Included | £25 |
Israel | ILS | 3-5 | ₪90 or free on orders ₪700+ | Included | ₪100 |
Germany | EUR | 3-5 | $20 or free on orders $180+ | Included | €25 |
Switzerland | CHF | 3-5 | CHF20 or free on orders ₣160+ | Included | CHF25 |
France | EUR | 3-5 | €120 or free on orders €180+ | Included | $25 |
United Arab Emirates | AED | 3-5 | AED90 or free on orders AED1,200+ | Included | AED100 |
Italy | EUR | 3-5 | €120 or free on orders €180+ | Included | €25 |
Japan | JPY | 3-5 | $3,000 or free on orders $28,000+ | Included | $3,500 |
Hong Kong | HKD | 3-5 | HK130 or free on orders HK1,600+ | Included | HK150 |
Norway | NOK | 3-5 | kR250 or free on orders kR2,200+ | Included | kR300 |
Denmark | DKK | 3-5 | 160Kr or free on orders 1,400+Kr | Included | 180Kr |
Sweden | SEK | 3-5 | 116kr or free on orders 2,100kr | Included | 200kr |
Korea (South) | KRW | 3-5 | KRW30,000 or free on orders KRW230,000,+ | Payable at checkout | KRW35000 |
Spain | EUR | 3-5 | €120 or free on orders €180+ | Included | €25 |
Netherlands | EUR | 3-5 | €120 or free on orders €180+ | Included | €25 |
Belgium | EUR | 3-5 | €120 or free on orders €180+ | Included | €25 |
Czech Republic | CZK | 3-5 | CZK500 or free on orders CZK4,300+ | Included | CZK600 |
Greece | EUR | 3-5 | €120 or free on orders €180+ | Included | €25 |
Saudi Arabia | SAR | 3-5 | SAR90 or free on orders SAR900+ | Included | SAR100 |
Mexico | MXN | 3-5 | MX350 or free on orders MX3,400+ | Included | MX400 |
Poland | PLN | 3-5 | PLN90 or free on orders PLN800+ | Included | PLN100 |
Brazil | BRL | 3-5 | R$120 or free on orders R$900+ | Payable at checkout | R$150 |
Ireland (Republic of) | EUR | 3-5 | €120 or free on orders €180+ | Included | €25 |
Qatar | QAR | 3-5 | QAR90 or free on orders QAR800+ | Included | QAR100 |
Rest of EU | EUR | 3-5 | €120 or free on orders €180+ | Included | €125 |
ROW | USD | 3-5 | $25 or free on orders $180+ | Payable at checkout | $40 |
Returns & Exchanges
Making you happy makes us happy. So if you're not satisfied with your item, we’ll gladly take it back within 100 days if it is unworn and undamaged (a try on is cool, a sweaty hike is less cool).