All Products Backed by our Lifetime Guarantee
All Products Backed by our Lifetime Guarantee
B-Corp Certified®
B-Corp Certified®
Delivery in 3-7 Business days via Standard Shipping
Australia:
|
Shipping Method |
Cost |
Estimated Time |
|
Standard (AUS) |
$14.50 for orders under $250 FREE for orders over $250 |
3-8 Business Days |
|
Express (AUS) |
$22.50 via Australia Post Express |
1-4 Business Days |
Returns & Exchanges
Making you happy makes us happy. So if you're not satisfied with your item, we’ll gladly take it back within 30 days if it is unworn and undamaged (a try-on is cool, a sweaty hike is less cool). All our items sell out, so once it’s back on our shelves, there’s a good chance it’ll be off on a new adventure before long.
Package Protection & Free Returns
Pay a small fee at checkout for FREE unlimited returns for store credit and or exchanges on your order.
Coverage includes package protection in case your order is lost, damaged, or stolen.
Without this coverage, you will be charged a shipping fee of $14.50 to help cover the costs associated with shipping & processing the return. A return label will be emailed to you.
Sale items can be returned for a Zorali Credit to be used online only or exchanged for a new product, only - no refunds. The value of Zorali Credit /exchange will be valued at the purchase price you paid in your order for the item that you are returning.
Outbound shipping fees from the original order are not refundable.
For returns and exchanges on unused items within Australia, please visit our whizz-bang Returns Portal
Gift card purchases are not compatible with any promotions, discounts or gifts and are not refundable.
| Country | Transit Time | DHL Express Shipping | Duty & Sales Tax | Pre-Paid Express Returns Fees |
| United States | 3-5 Days | $15USD or free on orders $150+USD | Included | $20USD |
| New Zealand | 3-5 Days | $15NZD or free on orders $240+NZD | Included | $30NZD |
| Canada | 3-5 | $10CAD or free on orders $250+CAD | Partially included | $30CAD |
| Singapore | 3-5 | $15SGD or free on orders $250+SGD | Included | $40SGD |
| United Kingdom | 3-5 | £15 or free on orders £160+ | Included | £20 |
| Israel | 3-5 | ₪100 or free on orders ₪1,500+ | Included | ₪150 |
| Germany | 3-5 | €15 or free on orders €200+ | Included | €20 |
| Switzerland | 3-5 | CHF15 or free on orders ₣200+ | Included | CHF20 |
| France | 3-5 | €15 or free on orders €200+ | Included | €20 |
| United Arab Emirates | 3-5 | AED80 or free on orders AED1,500+ | Included | AED150 |
| Italy | 3-5 | €15 or free on orders €200+ | Included | €20 |
| Japan | 3-5 | ¥2,000JPY or free on orders ¥30,000+ | Included | ¥3,000 |
| Hong Kong | 3-5 | HK100 or free on orders HK2,000+ | Included | HK200 |
| Norway | 3-5 | kR150 or free on orders kR2,500+ | Included | kR300 |
| Denmark | 3-5 | 150Kr or free on orders 2,000+Kr | Included | 200Kr |
| Sweden | 3-5 | 150kr or free on orders 2,500kr | Included | 300kr |
| Korea (South) | 3-5 | KRW17,000 or free on orders KRW230,000,+ | Payable at checkout | KRW30,000 |
| Spain | 3-5 | €15 or free on orders €200+ | Included | €20 |
| Netherlands | 3-5 | €15 or free on orders €200+ | Included | €20 |
| Belgium | 3-5 | €15 or free on orders €200+ | Included | €20 |
| Czech Republic | 3-5 | CZK236 or free on orders CZK4,300+ | Included | CZK450 |
| Greece | 3-5 | €15 or free on orders €200+ | Included | €20 |
| Saudi Arabia | 3-5 | SAR40 or free on orders SAR900+ | Included | SAR150 |
| Mexico | 3-5 | MX250 or free on orders MX3,400+ | Included | MX450 |
| Poland | 3-5 | PLN60 or free on orders PLN1,000+ | Included | PLN150 |
| Brazil | 3-5 | R$150 or free on orders R$1000+ | Payable at checkout | R$150 |
| Ireland (Republic of) | 3-5 | €15 or free on orders €200+ | Included | €20 |
| Qatar | 3-5 | QAR45 or free on orders QAR800+ | Included | QAR150 |
| Rest of EU | 3-5 | €20 or free on orders €200+ | Included | €20 |
| ROW | 3-5 | $20USD or free on orders $300+USD | Payable at checkout | $30USD |
Returns & Exchanges
We gladly accept international returns for unworn, unwashed items with tags attached, excluding those marked Final Sale. To initiate a return, visit our international Returns Portal. You’ll receive a pre-paid label; please note it expires in 14 days if unused.
After receiving the label, send the items back via DHL, deducting the return shipping fee from your refund (details in our international shipping & returns table).
Postmark your return within 30 days of the order date. Upon inspection at our warehouse, we’ll process your refund within 7-10 business days.
Note: We don’t offer direct exchanges for international orders. You can return the item and repurchase it after receiving the refund. Sale items are ineligible for returns.
Gift card purchases are not compatible with any promotions, discounts or gifts and are not refundable.
Supporting evey item's natural life.
Ours is a simple mantra: creating products that stand the test of time. Things that remain steadfast on your journey through life. Fewer things, that can be used in endless ways, to work in any environment, for wherever #thejourneycalls. Ommmmm.
We’re resolute in this promise, and we stand by everything we make with our Lifetime Warranty. It means that any defect in materials or workpersonship across the reasonable lifetime of a product is on us. We’ll fix or replace it. And even though it doesn’t cover damage caused by neglect, improper care, accidents, or normal wear and tear like scuffs/scratches, abrasions, faded colours, or minor denting, we’re on-hand to help you nurse it back to life.
How long 'til you ship my order?
We’re usually up with the sun. Get your order in before 12PM AEST, and we’ll ship the same day. We’re also human, so during peak times, please add up to 2-3 business days.
Where does my order ship from?
All orders are shipped from our warehouse in the jungles of Coolum Beach, Australia. You get tracking information once your order enters the big wide world. If you’re having problems tracking your package, let us know and our carrier pigeons will help locate it.
Does Zorali have a real shop?Nope, just an internet one. At this stage, our warehouse has no cellar door and local pickup is not available. To meet IRL, we’d love to see you at one of our meet ups or events.
I have a question, what should I do?
Get in touch! Drop us an email at hello@zorali.com — we’re within cooee 10AM to 5PM Melbourne time. Otherwise we’ll ping you back mañana.
I bought the Cosy Camp Fleece for my trip to Uluru and it is the best investment I could have made! It kept me warm and was really soft and comfortable. After reading reviews I decided on getting the size ‘10/S’ (I’m usually a 12/M) and it was a perfect fit while still allowing for some layers underneath. My mum wants to get one now!
Love the Cosy Camp Fleece. Great quality. Nice and lightweight but also warm enough for winter evening. My dogs agree it is very cosy! I got the medium because i wanted a longer sligtly oversized fit which is perfect.
Soft, warm and comfortable!
Colours are lovely. A good quality jacket!
I bough the camp fleece in the colour pinnacle in the pre order as it's a beautiful design and they're seriously the comfiest, cosiest fleeces ever. I have a older blue camp fleece that I live in, size XS fit perfectly. For the pinnacle, I went up a size as I wanted a more oversized fit. Unfortunately, a size S is the same width as my old stretched camp fleece, which would be okay if it wasn't super long. The hem sits below my butt, and if you have hips it sits weird and is not flattering at all. It's more of a unisex fit, lean and long, rather than being roomy like the camp fleece used to be. I don't think the design has changed, I think a size S was just too long for me and that changed how it fit over my hips. I've exchanged it for a size XS in another colour, so will compare, but that size in the pinnacle is sold out so I missed out there. For context, I usually wear size 10/small and like clothing oversized/loose, size XS fits more like a small.
I love this fleece. I took it on my recent overnighter in the Blue Mountains. It kept me so warm that I didn't need anything else despite the cool weather! I got a medium and probably could have purchased a small but I don't mind it a bit bigger. I am a size 12 for reference.
