Your shipping address = basecamp for your next adventure.
Standard shipping is free on all orders over $100. For orders under $100, standard shipping is available for $10.
Express delivery is available for $15 via StarTrack. Please choose Standard shipping whenever possible for the least environmental impact.
For standard post, Australia Post is used and is free on orders over $150.
For orders under $150, standard shipping is available for $10.
Express Shipping via StarTrack Express is available on all orders for $20.
Premium delivery via DHL Express
FREE on orders over $250AUD
$35 for orders under $250AUD
Estimated delivery within 4-7 business days
Customers are not responsible for import taxes and duties
Please note: All orders are shipped with an Authority to Leave – These give the courier the right to leave your order somewhere safe on the premises if you are not home at time of delivery.
Making you happy makes us happy. So if you're not satisfied with your item, we’ll gladly take it back within 30 days if it is unworn and undamaged (a try on is cool, a sweaty hike is less cool). If you’re in Australia and keen for an item exchange or store credit, we’ll even cover the cost of your return shipping. For refunds, we deduct $10 to help cover the costs of shipping (and carbon miles).
The modern world can be a confusing place. Got a question about orders, shipping, returns or cancellations? Drop us a line at hello@zorali.com. Or browse below for a real-time response to our most-asked questions.
We’re usually up with the sun. Get your order in before 11AM Melbourne time, and we’ll ship the same day. We’re also human, so during peak times or promotions, please add 1-2 business days.
All orders are shipped from our warehouse in the (urban) jungles of Melbourne, Australia. You get tracking information once your order enters the big wide world. If you’re having problems tracking your package, let us know and our carrier pigeons will help locate it.
Nope, just an internet one. At this stage, our warehouse has no cellar door and local pickup is not available. To meet IRL, we’d love to see you at one of our meet ups or events.
Get in touch! Drop us an email at hello@zorali.com — we’re within cooee 9AM to 5PM Melbourne time. Otherwise we’ll ping you back mañana.
We’re generally pretty quick to ship (like we said… morning people), but we’ll do our best to help you with any changes or cancellations before your Zorali products begin their journey to you. Send us a note at hello@zorali.com as soon as possible, and use BOLD CAPS and 🔥 emojis 😱 to grab our attention 💁.
Initially I ordered the wrong size, but the exchange process was friendly, helpful, quick and efficient. Then I found they were much more comfortable when the straps were reasonably loose. Now I love wearing them.
Hey Kathryn, thanks for your review. Appreciate it! Cam
