Welcome to our Returns Portal. If you wish to submit a return, please follow the steps below:
1. Enter your order number and email address associated with the order.
2. Select the item that you wish to return from the order, or if multiple items, select multiple.
3. Choose your reason for return and then select if you would like an exchange, refund or store credit. If looking for an exchange, please detail in the field the product name, size, and colour you are looking at exchanging it for.
4. Print your return shipping label and attach it to any parcel (ensure you don't cover the barcode with any sticky tape and remove any existing labeling if you are using an old satchel).
5. Drop off your return parcel at any Australia Post office so we can safely track its journey back to the Zorali warehouse.
6. It may take a few days to reach us, but we will get in touch once we have received your parcel and keep you updated as we process the return and issue a refund or exchange.
Easy and free. Just how it should be.