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Returns & Repairs

Returns

If you’re not happy with it, somebody else will be.

Making you happy makes us happy. So if you're not satisfied with your item, we’ll gladly take it back within 100 days if it is unworn and undamaged (a try on is cool, a sweaty hike is less cool). All our items sell out, so once it’s back on our shelves, there’s a good chance it’ll be off on a new adventure before long.


If you’re in Australia and keen for an item exchange or store credit, we’ll even cover the cost of your return shipping. For refunds, we deduct $10 to help cover the costs of shipping (and carbon miles).


For returns and exchanges on unused items within Australia, please visit our whizz-bang Returns Portal. For returns from elsewhere on Earth, please contact hello@zorali.com and our customer service squad will handle the rest.

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We are Cam and Elise. The planet’s most curious pupils. 

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We found each other on the the beach in Torquay, and we’ve been exploring our favourite rugged southern coastline, and far beyond it, ever since. What’s around the corner? Who knows. But as long as there are corners to explore, we’ll keep asking. The open road as our guide, and the sunshine our soulmate. 


For us, Zorali is an adventure. An invisible path even more exhilarating than the ones we take through the trees and over the boulders. We’d love for you to join us, out here in this giant playground where all paths meet. 

We stepped outside. We breathed in hard. And we breathed out Zorali.

Getting outside is good for the soul. And we created the word Zorali to mean just that. Zorali means going where you won’t need fancy gear – your own two feet will do. Going where the air comes at breathable altitudes, where your mind feels free from stress and strife and struggle. Because cobwebs belong in the trees, not your mind. So take a deep breath in, breathe out, and go.

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We are Cam and Elise. The planet’s most curious pupils. 

img

We found each other on the the beach in Torquay, and we’ve been exploring our favourite rugged southern coastline, and far beyond it, ever since. What’s around the corner? Who knows. But as long as there are corners to explore, we’ll keep asking. The open road as our guide, and the sunshine our soulmate. 


For us, Zorali is an adventure. An invisible path even more exhilarating than the ones we take through the trees and over the boulders. We’d love for you to join us, out here in this giant playground where all paths meet. 

We stepped outside. We breathed in hard. And we breathed out Zorali.

Getting outside is good for the soul. And we created the word Zorali to mean just that. Zorali means going where you won’t need fancy gear – your own two feet will do. Going where the air comes at breathable altitudes, where your mind feels free from stress and strife and struggle. Because cobwebs belong in the trees, not your mind. So take a deep breath in, breathe out, and go.

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Repairs

Our Steadfast Guarantee: supporting every item’s natural life.

Ours is a simple mantra: creating products that stand the test of time. Things that remain steadfast on your journey through life. Fewer things, that can be used in endless ways, to work in any environment, for wherever #thejourneycalls. Ommmmm.

We’re resolute in this promise, and we stand by everything we make with our Steadfast Guarantee. It means that any defect in materials or workpersonship across the reasonable lifetime of a product is on us. We’ll fix or replace it. And even though it doesn’t cover damage caused by neglect, improper care, accidents, or normal wear and tear like scuffs/scratches, abrasions, faded colours, or minor denting, we’re on-hand to help you nurse it back to life. 


We expect you’ll love our apparel to death.

That’s how we roll, too. Our repairs team respect that you’ve worn that jacket you love for 3 straight winters, and they know all the tricks to help resurrect it for an unlikely comeback 4th. 

To submit a warranty claim or to get some help repairing your product, please email hello@zorali.com. 

We aim to have repairs completed in 30 days, but no 2 whoops-a-daisies are the same, so we’d rather do it properly than rush it. Damage due to wear and tear will be repaired at a reasonable charge. And because we love that you love your Zorali products, we’ll cover the cost of return shipping.

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