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Returns & Repairs
Returns
If you’re not happy with it, somebody else
will be.
Making you happy makes us happy. So if
you're not satisfied with your item, we’ll
gladly take it back within 100 days if it
is unworn and undamaged (a try on is cool,
a sweaty hike is less cool). All our items
sell out, so once it’s back on our
shelves, there’s a good chance it’ll be
off on a new adventure before long.
If you’re in Australia and keen for an
item exchange or store credit, we’ll even
cover the cost of your return shipping.
For refunds, we deduct $10 to help cover
the costs of shipping (and carbon miles).
For returns and exchanges on unused items
within Australia, please visit our
whizz-bang
Returns Portal. For returns from elsewhere on Earth,
please contact hello@zorali.com and our
customer service squad will handle the
rest.
We are Cam and Elise. The planet’s most
curious pupils.
We found each other on the the beach in
Torquay, and we’ve been exploring our
favourite rugged southern coastline, and
far beyond it, ever since. What’s around
the corner? Who knows. But as long as
there are corners to explore, we’ll keep
asking. The open road as our guide, and
the sunshine our soulmate.
For us, Zorali is an adventure. An
invisible path even more exhilarating
than the ones we take through the trees
and over the boulders. We’d love for you
to join us, out here in this giant
playground where all paths meet.
We stepped outside. We breathed in hard.
And we breathed out Zorali.
Getting outside is good for the soul.
And we created the word Zorali to mean
just that. Zorali means going where you
won’t need fancy gear – your own two
feet will do. Going where the air comes
at breathable altitudes, where your mind
feels free from stress and strife and
struggle. Because cobwebs belong in the
trees, not your mind. So take a deep
breath in, breathe out, and go.
We are Cam and Elise. The planet’s most
curious pupils.
We found each other on the the beach
in Torquay, and we’ve been exploring
our favourite rugged southern
coastline, and far beyond it, ever
since. What’s around the corner? Who
knows. But as long as there are
corners to explore, we’ll keep asking.
The open road as our guide, and the
sunshine our soulmate.
For us, Zorali is an adventure. An
invisible path even more exhilarating
than the ones we take through the
trees and over the boulders. We’d love
for you to join us, out here in this
giant playground where all paths
meet.
We stepped outside. We breathed in
hard. And we breathed out Zorali.
Getting outside is good for the soul.
And we created the word Zorali to mean
just that. Zorali means going where
you won’t need fancy gear – your own
two feet will do. Going where the air
comes at breathable altitudes, where
your mind feels free from stress and
strife and struggle. Because cobwebs
belong in the trees, not your mind. So
take a deep breath in, breathe out,
and go.
Repairs
Our Steadfast Guarantee: supporting
every item’s natural life.
Ours is a simple mantra: creating
products that stand the test of time.
Things that remain steadfast on your
journey through life. Fewer things,
that can be used in endless ways, to
work in any environment, for wherever
#thejourneycalls. Ommmmm.
We’re resolute in this promise, and we
stand by everything we make with our
Steadfast Guarantee. It means that any
defect in materials or workpersonship
across the reasonable lifetime of a
product is on us. We’ll fix or replace
it. And even though it doesn’t cover
damage caused by neglect, improper
care, accidents, or normal wear and
tear like scuffs/scratches, abrasions,
faded colours, or minor denting, we’re
on-hand to help you nurse it back to
life.
We
expect you’ll love our apparel to
death.
That’s how we roll, too. Our repairs
team respect that you’ve worn that
jacket you love for 3 straight
winters, and they know all the tricks
to help resurrect it for an unlikely
comeback 4th.
To submit a warranty claim or to get
some help repairing your product,
please email hello@zorali.com.
We aim to have repairs completed in 30
days, but no 2 whoops-a-daisies are
the same, so we’d rather do it
properly than rush it. Damage due to
wear and tear will be repaired at a
reasonable charge. And because we love
that you love your Zorali products,
we’ll cover the cost of return
shipping.

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