Your shipping address = basecamp for your next adventure.
Standard shipping is free on all orders over $100. For orders under $100, standard shipping is available for $10.
Express delivery is available for $15 via StarTrack. Please choose Standard shipping whenever possible for the least environmental impact.
For standard post, Australia Post is used and is free on orders over $150.
For orders under $150, standard shipping is available for $10.
Express Shipping via StarTrack Express is available on all orders for $20.
Rest of Planet Earth
Premium delivery via DHL Express
FREE on orders over $250AUD
$35 for orders under $250AUD
Estimated delivery within 4-7 business days
Customers are not responsible for import taxes and duties
Please note: All orders are shipped with an Authority to Leave – These give the courier the right to leave your order somewhere safe on the premises if you are not home at time of delivery.
Returns & Exchanges
Making you happy makes us happy. So if you're not satisfied with your item, we’ll gladly take it back within 30 days if it is unworn and undamaged (a try on is cool, a sweaty hike is less cool). If you’re in Australia and keen for an item exchange or store credit, we’ll even cover the cost of your return shipping. For refunds, we deduct $10 to help cover the costs of shipping (and carbon miles).
The modern world can be a confusing place. Got a question about orders, shipping, returns or cancellations? Drop us a line at email@example.com. Or browse below for a real-time response to our most-asked questions.
How long ’til you ship my order?
We’re usually up with the sun. Get your order in before 11AM Melbourne time, and we’ll ship the same day. We’re also human, so during peak times or promotions, please add 1-2 business days.
Where does my order ship from?
All orders are shipped from our warehouse in the (urban) jungles of Melbourne, Australia. You get tracking information once your order enters the big wide world. If you’re having problems tracking your package, let us know and our carrier pigeons will help locate it.
Does Zorali have a real shop?
Nope, just an internet one. At this stage, our warehouse has no cellar door and local pickup is not available. To meet IRL, we’d love to see you at one of our meet ups or events.
I have a question about my order, what should I do?
Get in touch! Drop us an email at firstname.lastname@example.org — we’re within cooee 9AM to 5PM Melbourne time. Otherwise we’ll ping you back mañana.
Help! Can I change or cancel my order?
We’re generally pretty quick to ship (like we said… morning people), but we’ll do our best to help you with any changes or cancellations before your Zorali products begin their journey to you. Send us a note at email@example.com as soon as possible, and use BOLD CAPS and 🔥 emojis 😱 to grab our attention 💁.